Help & support

Answers to common questions, and a direct line to us when you need one.

Email us

Questions, bug reports, licence trouble — write to us and a real person will reply.

We usually reply within 2 business days, in English or Polish.

The full licence and data terms for the app.

What do I need to run Pulpit Manager?: macOS 14 (Sonoma) or newer. The App Store edition also runs on Intel Macs.
Why does the app ask for system permissions?: Each feature asks only for what it needs — Desktop access for per-desktop icons, Accessibility for window snapping, and so on. Pulpit Manager only arranges icons; it never reads the contents of your files. You can grant or revoke any permission in System Settings → Privacy & Security, and everything else keeps working.
Does it work offline?: Yes. The whole core works without an internet connection. Premium confirms your licence with our server every so often; if you stay offline for a long time it may temporarily switch to the Free plan until you reconnect. Your files and settings are never touched.
How do I manage or restore my purchase?: Bought on the App Store: open the app's Premium screen and choose Restore. Bought from our site: sign in at labs.j20.dev/account to see or cancel your subscription.
What data leaves my Mac?: By default, none — the app runs locally. Data leaves only when you choose it: signing in sends your email to verify Premium, weather uses your approximate location, and the AI chat sends your messages to the provider you pick. Details are in the Privacy Policy.